Contact Us

Have a question about product specifications, stock availability, shipping rates, or an existing order? The customer support team at Balloons By Reina (https://reinaballoons.shop) is here to help. Reach us directly through any of the verified contact channels listed below during our published operating hours.

1. Direct Business & Physical Mailing Address

All customer service correspondence, written inquiries, and authorized merchandise returns are handled through our main business location:

Balloons By Reina
Physical Address: 5017 Hudson Ave, Apt a, West New York, NJ 07093, United States
Customer Support Email: [email protected]
Telephone Support Line: +1 201 314 8483
Published Support Hours: Monday–Saturday, 9:00 AM – 6:00 PM EST

2. How Our Support Team Can Help

• Pre-Purchase Product Questions: Need help verifying dimensions, material specifications, compatibility, or package contents before ordering from our Party Favours, Balloons, Table Signage departments? Send us the product name or SKU and our team will confirm the exact details.
• Order Status & Carrier Tracking: Once your order completes handling (1–2 business days, daily cutoff 2:00 PM EST), we email your tracking number for USPS, UPS, and FedEx. You can also check live status on our Track Your Order page.
• Order Cancellations & Address Updates: If you need to cancel an unshipped order or correct a delivery street address before carrier handoff, call +1 201 314 8483 or email [email protected] with your Order ID in the subject line.
• Returns, Exchanges & Refunds: Eligible unused items in original packaging may be returned within 30 calendar days of delivery with zero restocking fees ($0.00) and refunds processed within 5–7 business days. Review our Return & Refund Policy for step-by-step instructions.