Frequently Asked Questions
How long will my order take?
Handling at Balloons By Reina runs 1–2 business days and transit 3–7, so 4–9 business days in total, with tracking emailed the moment the parcel is scanned.
How much is shipping?
Balloons By Reina charges a flat $3.99 for US delivery, waived on orders of $25.00 and over.
Do you ship outside the United States?
No: the Balloons By Reina carrier account covers US addresses only.
Can I collect my order from the shop?
Web orders from Balloons By Reina go out by carrier, while in-person buying happens at 5017 Hudson Ave, Apt A, West New York, NJ 07093, United States during 24 hours Tue–Sun | Closed Monday.
What can I pay with?
Card payment is available at Balloons By Reina, together with Afterpay, Klarna and WeChat Pay, processed entirely by the payment provider.
Can I return something?
Within 30 days of delivery Balloons By Reina will take an unused item back in its original packaging; a mistake of ours carries a prepaid label. See the Refund and Returns Policy page for the conditions Balloons By Reina works to.
How fast are refunds?
Balloons By Reina turns refunds round within 5-7 business days of the return being checked in; statements take a little longer to catch up.
Can I cancel an order?
Write quickly and Balloons By Reina can stop the order before picking; after that point it is a return like any other.
Is my payment secure?
Balloons By Reina sees a confirmation and the last four digits, never the card number itself.
How do I reach a person?
A person at Balloons By Reina reads [email protected] and answers within 1 business day, or pick up the phone: (201) 314-8483.
Still stuck?
Balloons By Reina LLC
5017 Hudson Ave, Apt A, West New York, NJ 07093, United States
Phone: (201) 314-8483
Email: [email protected]
Hours: 24 hours Tue–Sun | Closed Monday